Tesco Mobile Neptune Business Park

The easiest way to manage your account is to download the Tesco Mobile App or log into My Account.

You'll get a text or email from us each month when your bill is ready, depending on which method you've chosen. To view or pay your bill simply download the Tesco Mobile app or log into My Account and click 'View details of my bills and payments'.

To find out if you can upgrade log into My Account or by checking on our Tesco Mobile app. You'll need to log in using our 2-step authentication process to see your full list of options, so make sure you have your phone handy, as we'll need to send you a pin to log in, after you've provided your username and password.

It's really easy to move from your current network to Tesco Mobile. Find out everything you need to know about switching here.

There are plenty of convenient options to top up your Tesco Mobile Pay As You Go phone. Simply download the Tesco Mobile app, or log into My Account and look for the top-up section. Alternatively dial 4444 from your Tesco Mobile phone and follow the instructions. You can also buy a top up voucher in any of our Tesco Mobile stores. Find out everything you need to know about topping up here.

We share O2's network, which has 99% UK population coverage on 4G. Take it to the next level on O2's 5G network, giving you an even faster, even more reliable service. Explore more help for network support.

If you're having problems with your device then take a look at our device guides to find detailed help for your device using easy step-by-step guides. Our handy guides help you with setting up your device, turning data on and off, booking a repair online and much more!

If you've got a Tesco Mobile phone and you want to use another network's SIM card in it, just put the SIM into the phone. If it doesn't work, it's probably locked. Explore how do I unlock my Tesco Mobile phone.

To access the internet on your phone or tablet you'll need the right settings. You might need to enter the settings manually on some devices. Try our device guides for step by step instructions, or if your device isn't available you can enter the following pay monthly settings manually: APN: prepay.tesco-mobile.com, Username: tescowap, Password: password

Find your phone on our device guides and click on the trouble-shooter tab. By following the steps on the guide, you might find a way to fix your issue. If not, you can send your phone to us for repair. Find out more about phone repair and warranty.

Your Tesco Mobile Device is already set up for you to use your phone abroad. Just switch it on when you arrive and it will automatically connect to a local network, who'll send you a welcome text.

With Tesco Mobile, tap into your UK allowances at no extra cost in 48 destinations across the EU and beyond. Find out more about Roaming charges.

To link your phone to your Tesco Clubcard, text CLUBCARD to 28578 free from your Tesco Mobile phone and follow the instructions.